# Privacy Policy
Last Updated: June 2026
## Introduction
Digi-iD is committed to protecting your privacy and handling your personal information responsibly and securely.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use any Digi-iD operated online store, place an order, request a quotation, upload artwork, communicate with us, or otherwise use our products and services.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
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## Who We Are
Digi-iD is the data controller responsible for your personal information.
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
Email: support@digi-id.co.uk
Phone: 028 406 48004
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## Information We Collect
We may collect and process the following information:
### Information You Provide
* Name
* Company or organisation name
* Billing address
* Delivery address
* Email address
* Telephone number
* Order information
* Quotation requests
* Artwork, logos, images, designs, and files uploaded by you
* Customer service enquiries and communications
* Account registration information where applicable
### Information Collected Automatically
When you visit our website or online stores, we may automatically collect:
* IP address
* Browser type and version
* Device information
* Operating system
* Referral source
* Website usage information
* Pages visited
* Date and time of access
* Cookie and tracking information
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## How We Use Your Information
We use personal information for the following purposes:
* Processing and fulfilling orders
* Producing customised and personalised products
* Providing quotations and estimates
* Delivering products and services
* Managing customer accounts
* Providing customer support
* Communicating regarding orders and enquiries
* Processing payments
* Improving our website and services
* Preventing fraud and misuse
* Maintaining business records
* Complying with legal and regulatory obligations
* Sending marketing communications where consent has been provided
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## Lawful Basis for Processing
Under UK data protection legislation, we process personal information under one or more of the following lawful bases:
### Contractual Necessity
To fulfil orders, provide quotations, deliver products, and provide customer support.
### Legitimate Interests
To operate and improve our business, maintain customer relationships, prevent fraud, improve website performance, and manage business operations.
### Legal Obligation
To comply with tax, accounting, consumer protection, and other legal requirements.
### Consent
Where required, we will seek consent before sending marketing communications or using certain non-essential cookies.
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## Artwork, Logos and Uploaded Files
Customers may submit artwork, logos, images, designs, and other files for production purposes.
These files are processed solely to fulfil orders, provide quotations, create proofs, and deliver related services.
By submitting artwork or logos, you confirm that you have the necessary rights, permissions, licences, or authority to use and reproduce such materials.
Digi-iD accepts no responsibility for any intellectual property infringement arising from customer supplied content.
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## Online Stores and Affiliate Stores
Digi-iD may operate multiple online stores, including branded team stores, organisation stores, fundraising stores, affiliate stores, and customer specific storefronts.
Personal information collected through these stores may be processed by Digi-iD for order fulfilment, customer service, production, delivery, payment processing, and store administration purposes.
Store operators may receive limited order information necessary to administer their store, where applicable.
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## Sharing Your Information
We do not sell personal information to third parties.
We may share information with trusted service providers where necessary to operate our business and fulfil orders.
These may include:
### Deconetwork
Our ecommerce, production management, and order processing platform provider.
### Stripe
Our secure online payment processor.
Payment card information is processed directly by Stripe and is not stored on Digi-iD systems.
### Mailchimp
Our email marketing platform, used only where you have consented to receive marketing communications.
### Courier and Delivery Partners
To deliver orders and provide delivery updates.
### Professional Advisers
Including accountants, legal advisers, insurers, and other professional service providers where necessary.
### Regulatory Authorities
Where required by law or legal process.
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## International Data Transfers
Some of our service providers may process data outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be implemented to ensure that personal information remains protected in accordance with applicable data protection laws.
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## Marketing Communications
Where you have provided consent, we may send information about products, services, promotions, and business updates.
You may unsubscribe at any time by:
* Clicking the unsubscribe link within any marketing email
* Contacting us directly
Withdrawal of marketing consent does not affect service related communications regarding existing orders or enquiries.
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## Data Retention
We retain personal information only for as long as reasonably necessary.
Typical retention periods include:
* Customer orders, invoices, and transaction records: up to 7 years
* Customer service records: up to 3 years
* Marketing subscription records: until consent is withdrawn
* Artwork and production files: while reasonably required for repeat orders, customer service, or business operations
Data may be retained longer where required by law or where a legitimate business interest exists.
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## Cookies
Our website may use cookies and similar technologies to:
* Enable website functionality
* Remember preferences
* Improve user experience
* Analyse website performance and usage
* Support security and fraud prevention
You may control cookie settings through your browser preferences.
Disabling cookies may affect website functionality.
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## Data Security
We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.
While we take appropriate precautions, no online system can guarantee absolute security.
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## Your Rights
Subject to applicable law, you may have the right to:
* Access your personal information
* Correct inaccurate information
* Request deletion of personal information
* Restrict processing
* Object to processing
* Request transfer of your information
* Withdraw consent where processing relies upon consent
Requests may be submitted using the contact details provided in this policy.
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## Third Party Websites
Our websites may contain links to external websites.
We are not responsible for the content, security, or privacy practices of third party websites and encourage users to review their privacy policies separately.
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## Complaints
If you have concerns regarding how we process your personal information, please contact us first so we can attempt to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.
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## Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal, operational, or service changes.
Any updates will be published on this page together with a revised "Last Updated" date.
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## Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:
Digi-iD
Email: support@digi-id.co.uk
Phone: 028 406 48004
